Nothing is more pleasing and satisfying than ice cream on a hot sunny day. However, it seems we need to be more careful when spoiling ourselves with the sweet, frozen treat because you never know what you’re going to get in your next bite.
This week, a Häagen-Dazs customer experienced this first hand. On May 5, Guo and her husband went to an outlet of Häagen-Daz in Metro City. When Guo was eating her raspberry flavored ice cream her tongue was cut by a piece of broken glass, as reported by Shanghai Morning Post.
“At first I took it as ice and attempted to chew it,” Guo recollects. “It didn’t take long until I realized that my tongue was bleeding.” Guo was immediately taken to a hospital and diagnosed with a lacerated tongue. The cut was approximately 3 millimeters long. The manager on duty paid for Guo’s medical expenses.
Images via Weibo
Since the incident took place during a weekend, some examinations, including enteroscopy and gastroscopy, were not open to the public. For fear that the glass Guo swallowed might cause further damage, she returned to the hospital on Monday, May 8 for an additional examination.
Nevertheless, when Guo contacted Häagen-Daz later that day for reimbursement, the operator advised that they could only reimburse her via a coupon valued at RMB200, which was out of humanitarianism. Unable to accept their way of handling the issue, Guo exposed the story on Weibo that night.
Image via Dianping
“We’ve stopped selling raspberry flavored ice cream,” Häagen-Daz Public Relations advised Shanghai Morning Post. “Besides, we have examined the restaurant from inside out, including tableware as well as the kitchen, and found no possible source of glass. We are unable to satisfy their demand for compensation of RMB10,000 before reaching a conclusion.”
The Food and Drug Administration of Xuhui District has learned about the incident and will carry out the formal investigation.
[Title Image via Ctrip]
